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Conditions of Use & Shipping/Return Policies


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. These General Terms and Conditions ("Terms and Conditions") are applicable to any use of the website to any services available on the Website and to any and all offers, orders and agreements connected therewith. All products on this website are intended for legal use and may not be used, or discussed in a manner that is illegal. As the consumer it is your responsibility to know your local and state laws before making your purchase. It is illegal to use drug paraphernalia slang when referring to one of our tobacco pipes in the State of New Jersey. If you do, you will be denied service as required by law, any communication that includes the use of such illegal terms will not be answered by us and will be deleted from our system with out notice. Also, any governmental employee, agency, or agent must identify themselves to the operators of upon their entering the site, and when ordering any products from our site. reserves the right to request a scan of any customers photo ID for age verification before shipping an order. All of our products are traditionally and solely intended for tobacco use or concentrated essential oils, by legal adults. You must be 21 years old to purchase anything from this website. It is your sole responsibility to know your state and local laws regarding the possession and use of tobacco pipes and accessories. Although this site may be linked to other sites, is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked site, unless specifically stated therein. By entering this site you acknowledge and agree that has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk.

US Code 21-863 refers to ALL materials used to manufacture tobacco accessories; metal, wooden, acrylic, glass, stone, plastic, or ceramic pipes. In specific, pipes with carburetion devices (third holes) are considered to be paraphernalia regardless of the material used to manufacture the pipe. Traditional tobacco accessories like pipes, cigar and cigarette holders and hookah/sisha pipes are not included in the list of Contemporary accessories. U.S. vs. Posters & Things (Supreme Court - 1996) upholds this code as the OBJECTIVE standard by which paraphernalia is judged. Further, it describes other relevant factors in this determination to include whether the owner is a licensed distributor or retailer of tobacco products. Ten states have adopted USC 21-863 as state law, three more are in the process of adoption. All other states have either less rigorous SUBJECTIVE (intent) statutes or no law on this subject at all! All of our glass pipes conform to RTDA guidelines for bowl depth and width. By entering this site you acknowledge and agree that this site will only be construed and evaluated according to New Jersey law. If you use this site from other locations, you are responsible for compliance with any and all applicable local laws. makes no representations that the materials contained within this site are appropriate for locations outside New Jersey. Any and all information contained in this site, including but not limited to information related to products and services, Purchases of Tobacco Products and Electronic Cigarettes.

If you purchase any tobacco products from you agree that any tobacco products, accessories, or supplies purchased by you will be used for lawful purposes, including tobacco or legal blend (as defined in your Municipality) use only and that it is legal in your country and/or state to purchase tobacco-related products.

Use of these products is entirely at the risk and discretion of the user and will not be responsible for any use or misuse of the products sold herein.

SURGEON GENERAL'S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. Smoking By Pregnant Women May Result in Fetal Injury, Premature Birth, And Low Birth Weight. Cigarette Smoke Contains Carbon Monoxide.

If you purchase any vaporizers and/or electronic cigarettes, you agree that they are not a medical device. The information on the is not intended to be used as a diagnosis, treatment, or cure. Some people may experience an allergic reaction or other side effects of aromatherapy vapors and/or electronic cigarettes. Please consult your physician prior to using a vaporizer and/or electronic cigarette, or if you experience any adverse effects. Vaporizers and/or electronic cigarettes are intended for aromatherapy, delivery of aromatic blends, or smokeless use of tobacco only.

Electronic cigarettes are not for use by persons under legal smoking age. will not be responsible for improper use of any electronic cigarettes sold on the Site. Keep out of reach of children and pets. If swallowed, electronic cigarettes can present a choking hazard. Nicotine is addictive and can be toxic if inhaled or ingested and may cause irritation if it comes into contact with your eyes or skin. Wash immediately with soap and water upon contact. Like other products with nicotine, you should not use electronic cigarettes if you are pregnant or breastfeeding, have or are at risk of heart disease, high blood pressure, diabetes, if you are taking medicines for depression or asthma or if you are allergic to nicotine, propylene glycol, or any combination of inhalants. Discontinue use and consult a physician if you experience symptoms of nicotine misuse such as nausea, vomiting, dizziness, diarrhea, weakness or rapid heartbeat. Electronic cigarettes do not treat, diagnose or cure any disease, physical ailment or condition. They are not marketed for use as a smoking cessation product and are not intended for use by non-smokers. The electronic cigarettes sold on the Site and the statements made herein have not been evaluated by the FDA, or any other health or regulatory authority. WARNING: Electronic cigarettes with nicotine contain a chemical known to the state of California to cause birth defects or other reproductive harm.

Note: The items listed herein are intended for tobacco and/or legal smoking blends only. Please exit this site if you do not accept these terms and conditions or are not of a legal age in your place of residence to purchase tobacco related products, or are in a country where use of this site is not permitted.






Our standard shipping time is 3-8 business days. Orders made to the non-contiguous US (Alaska, Hawaii, Guam, and Puerto Rico) may take 7-10 business days for delivery. Most packages arrive well within the estimated shipping time; however, we cannot guarantee delivery dates. We cannot offer refunds or discounts on orders that are running late. Once an order has shipped, it is no longer eligible for cancellation.

Packages are sent by USPS or UPS. A tracking number will be emailed after the product is shipped. It is your responsibility to track your package. Email and text updates are available through the USPS tracking page- simply track your package and sign up for alerts on the tracking page.



All orders are eligible to receive Shipping Protection for an additional $1.50 flat fee. This non-refundable fee is automatically added, but can be opted-out at checkout. It protects your order in the event that your shipment is lost in transit. If you do not purchase Shipping Protection on your order, we cannot take accountability for any lost packages once the shipment has left our warehouse. If your package is marked as "Delivered" on the USPS or UPS tracker, it is out of our control and not covered under Shipping Protection. Please contact our support email if you have purchased Shipping Protection and your package has been lost in transit. See the IF YOUR ITEM ARRIVES DAMAGED section below for information on what to do if your order arrives damaged.



We cannot accept returns on used products, even if you only used it once and washed it out. Adding water to a pipe constitutes use. There are no exceptions to this policy. Please inspect all items prior to use, once used they cannot be returned for any reason. If you are not satisfied with your order, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu, and click the “Return Item(s)” button within 7 days of the order being marked as 'Delivered' by USPS or UPS. You may also email or call us within 7 days of the order delivery date and let us know. We can either replace the item with one of your choice (of equal or lesser value) or issue a refund in the form of store credit only (see below). Returned items must be unused.

We'll notify you via e-mail of your refund in store credit once we've received and processed the returned item. You should expect to receive your credit within two weeks of dropping off your package at the post office, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from USPS (5 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days).

We do not cover return shipping fees unless a return is due to an error on our part such as items arriving damaged. The buyer is responsible for purchase and shipping of returned orders/items. If your order is returned to us by USPS because of an error in the shipping address (missing apartment number is the most common reason), you will be responsible for paying the shipping cost to have your order re-shipped. If you choose to not pay the shipping cost and request a refund, you will receive a refund minus the original shipping cost.

All returns due to buyer preference or buyer error will be in the form of store credit (Bongo Bucks) only for the full amount of your purchased item/s. Shipping and shipping protection fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference-based returns. Please be sure to package it the same way it arrived to ensure that it does not break on its way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance, and your shipment is damaged, Smoking Outlet cannot offer you a refund. Once the unused item has been inspected and approved for re-stocking, a full refund in store credit for the purchase price of the items will be issued to your account. If the order was purchased as a guest, you will be asked to create an account in order for us to apply the store credit.

RETURN POLICY FOR VAPE ITEMS: ALL SALES ARE FINAL. No returns/exchanges/replacement of Vape items. Only items that are damaged during shipping and unopened/unused will be given a refund. We cannot complete refunds for vape items due to technical error or item malfunction. Many vape items are covered by warranty though the manufacturer, so please contact the brand to inquire about technical issues. If you choose to contact the manufacturer directly, we can provide proof of purchase if necessary.



If your order is damaged in transit, we will replace it or refund you in the form of store credit regardless of whether or not shipping insurance was purchased. In this unlikely event, please make sure you take the following steps to ensure getting a replacement or refund is quick and easy. Do not use the item or we cannot replace it for you.

Step 1: Email clear photos of all packaging and materials, AND the damaged item(s) to [email protected] within 48 hours of the tracking number being reported as "Delivered". The item must be unused. If it is used in any way, including if it has only been filled with water, we cannot replace or refund the item.

Step 2: If we have the same product in stock, we will mail out your replacement immediately. If the item is no longer in stock, we will offer you the option of a full refund in the form of store credit, or a replacement item of equal or lesser value. If your replacement item price is lower than your original purchase, you will be credited the difference.

If your item is damaged while in use, we cannot provide a free replacement. Once a customer uses an item and damage occurs as a result, it is no longer in our control. If you damage a product and need a replacement, reach out to us and we can assist you with finding a correct attachment size, finding a similar item, and more.